Dear Online Users,

Thank you for your letter and valuable suggestions, which drive the improvement of the Company. TWSE will exert its best efforts to service you.

To improve the service quality of the Company’s Feedback Mailbox, a system-generated confirmation letter will be automatically sent to your e-mail address once your letter has been successfully delivered. Please ensure that you acknowledge the receipt of this confirmation letter within seven days thereafter, otherwise the system will treat this letter as a spam, which will not be processed.

If the contents of your letter are irrelevant to the accountabilities of the TWSE, the letter, when received, will be transferred to a securities-related institution for processing and direct response. Your personal information (for example, name, e-mail address, contact telephone, etc.) will be, as a result, provided to the related institution along with the letter.

If you consider it necessary to keep confidential your personal status and the facts of whistle-blowing contained in the letter, or if you are concerned about the potential risks on information security in the process of electronic transmission, please send the letter by mail to the Company (address: 10F, No. 7, Section 5, Xinyi Road, Taipei City 11049). Please in the meantime mark “Confidential” thereon and provide your contact information. Thank you for your cooperation.

We wish you good health and all the happiness.

Taiwan Stock Exchange Corporation